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LA Directories Ltd provides both In-house and Open External training courses covering -

Housing Benefit, Universal Credit, Council Tax Reduction and Discretionary Housing payment, to help keep you and your staff up to date.

In-house Training Courses

are available for delivery to -

  • Local Authorities

  • Housing Associations

  • Welfare and Advice Agencies

The courses are developed with workshops to Induction, Standard or Masterclass level as required.

Housing Benefit Training 

  • HB Subsidy Masterclass - 1 or 2 day courses available

  • HB Subsidy for Assessors

  • Housing Benefit Induction - 4,5 &10 day course options

  • Temporary, Specified and Exempt Accommodation

  • Service and Support Charges

  • Rent Liability - Treated as liable / not liable to pay rent

  • Treatment of Earned Income

  • EEA Nationals - covers HB and UC

  • Treatment of Students for HB

  • Supersession, Revision, Suspension and Termination

  • HB Overpayments

Universal Credit Training 

  • Universal Credit - Full Service

  • Housing Costs for Renters

Discretionary Housing Payment Training

  • Discretionary Housing Payment A - Z


​Bespoke in-house courses can be developed on request.

For a quotation, please contact Kim Larkin with details of your request

Open Training events

The HB Subsidy Claim 2019-20


8January 2020 – London TWO PLACES LEFT

30 January 2020 - London Extra date - FEW PLACES LEFT

5 February 2020– Manchester Central FEW PLACES LEFT

19 February 2020 – Edinburgh FEW PLACES LEFT

26 February 2020 – Cardiff – Cardiff Bay


At the end of this course all delegates should possess an understanding of –

  • what HB Subsidy is paid for and how it is claimed,

  • the implications of claiming too much / too little subsidy

  • the claim form and the cell requirements,

  • how subsidy is calculated,

  • the subsidy audit,

  • the correct classification of overpayments,

  • the implications of incorrect assessments

  • the implications of a lack of evidence,

  • common errors -

    • tenancy types,

    • specified accommodation, service charges,

    • earned income and local scheme payments,

  • changes from April 2020, and

  • much more………..


Whether you are new to HB subsidy, need a refresher or just simply want to know more about making sure your LA claims the correct amount of Subsidy, not too much, not too little, then this course is for you!

The fee per delegate is –

​£225 plus VAT - TBD members

£225 plus VAT - Non-member LAs using a BECS product

£295 plus VAT – Other Non-members

To book your place(s), please complete the booking form and return via email to Kim Larkin